IPTV Tier

Privacy Policy

Last updated: June 2026

We are committed to protecting the privacy of every person who visits our website or uses our services. This Privacy Policy explains what information we collect, how we use it, how we keep it secure, and the rights you have over your personal data. We strive to maintain compliance with all applicable laws, regulations, and third-party rights in every jurisdiction where we operate.

1. Our commitment

We operate our business in accordance with applicable data-protection legislation, including the General Data Protection Regulation (GDPR), the UK Data Protection Act, the California Consumer Privacy Act (CCPA), and equivalent frameworks worldwide. We respect your privacy and only process personal information for clearly defined, lawful, and proportionate purposes.

2. Information we collect

We may collect the following categories of information when you interact with our website or services:

  • Account information: name, email address, username, and any preferences you choose to share with us when creating an account or submitting an order.
  • Order & billing details: the products or services you purchase, billing address, and tax/region information required to fulfil your order.
  • Payment information: processed exclusively by our regulated payment partners. We never see or store full card numbers, CVV codes, or banking credentials on our servers.
  • Communications: messages, support tickets, chat transcripts, and any attachments you send us.
  • Technical information: IP address, device type, browser, operating system, language, referring URL, and pages visited, typically captured through cookies and server logs.
  • Marketing preferences: consents and opt-outs you provide regarding newsletters or promotional messages.

3. How we use your information

We process personal information for the following purposes:

  • To create and maintain your account, deliver the services you purchased, and provide customer support.
  • To process payments, prevent fraud, and meet our accounting and tax obligations.
  • To send transactional messages such as order confirmations, renewal reminders, and security notices.
  • To improve our website, products, and customer experience through analytics and quality assurance.
  • To comply with legal obligations, respond to lawful requests from authorities, and enforce our terms.
  • With your consent, to send marketing communications you can opt out of at any time.

4. Legal bases for processing

Depending on the purpose, we rely on one or more of the following legal bases: performance of a contract with you, compliance with a legal obligation, our legitimate business interests (such as preventing fraud or improving our services), or your explicit consent. Where consent is the legal basis, you may withdraw it at any time without affecting the lawfulness of prior processing.

5. Payment processing

All payments are handled by trusted third-party payment processors that maintain industry-standard security certifications such as PCI-DSS. When you submit a payment, your details are transmitted directly to the payment provider over encrypted connections. We receive only a confirmation of the transaction and limited reference data necessary to provide the service and handle refunds or chargebacks.

6. Cookies and similar technologies

We use a limited number of cookies and similar technologies to keep the site functioning correctly, remember your preferences, measure aggregate traffic, and improve performance. You can disable cookies in your browser at any time, although some parts of the site may not work as intended. Where required by law, we will request your consent before placing non-essential cookies.

7. How we share information

We do not sell, rent, or trade your personal information. We only share data with carefully selected service providers who help us operate our business — such as payment processors, email delivery services, customer support tools, and hosting providers — under written agreements that require them to protect your information and use it only for the agreed purpose. We may also disclose information when required by law, court order, or to protect the rights, property, or safety of our users.

8. International transfers

Because we work with global service providers, your personal information may be transferred to and processed in countries outside your country of residence. Whenever we transfer data internationally, we put appropriate safeguards in place, such as Standard Contractual Clauses or equivalent mechanisms recognised by applicable law.

9. Data retention

We keep personal information only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. When data is no longer needed, we securely delete or anonymise it.

10. Security measures

We use a combination of technical and organisational measures to protect your information, including encrypted connections (HTTPS/TLS), restricted access controls, regular software updates, secure password handling, and ongoing staff training. While no system can be guaranteed to be 100% secure, we work diligently to reduce risk and respond promptly to any incident.

11. Your rights

Subject to applicable law, you have the right to:

  • Access the personal data we hold about you.
  • Request that inaccurate or incomplete data be corrected.
  • Request deletion of your data where there is no overriding legal reason to keep it.
  • Restrict or object to certain types of processing.
  • Request a portable copy of your data.
  • Withdraw any consent you previously gave.
  • Lodge a complaint with your local data-protection authority.

To exercise any of these rights, please contact us at support@iptvtier.com.

12. Children's privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so that we can promptly delete it.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page indicates when the latest revision took effect. We encourage you to review this page periodically.

14. Contact us

For any privacy-related questions, requests, or concerns, please contact our privacy team at support@iptvtier.com. We aim to respond to every legitimate request within 30 days.